One of Zalaris’ core competencies is the creation and operation of cost effective multi-client shared service infrastructure.  We have extensive experience of building such services, including both the transfer of customer staff, as well as green field operations near and offshore.

Our Shared Service Center Infrastructure services include:

• Advisory services related to:
• Service Center Design
• Service level and delivery agreements
• Commercial mechanisms
• SAP Shared Service Center Framework with SAP CRM 7.0 Employee Interaction Center.   Potential to be fully integrated with SAP Business Communication Management for Employee Contact Center telephony/call centre support.